A tenancy should be a positive experience for both the landlord and the tenant.
How can you achieve a positive tenancy for both the Landlord and the Tenant.
Both parties should be trying to create a win-win situation. When either party is trying to create a win-lose situation, it often ends in a negative tenancy.
A positive tenancy starts and ends with effective communication between both parties.
Communication starts with the advertising of the property. Don’t mislead prospective tenants with photos that missrepresent the condition of the property. If the photos are not realistic, when the parties arrive to view the property they will see it isn’t what they expected and question other information provided by the landlord. If there are repairs required, fix them. It is unfair to expect a tenant to live in a property that has items that are not functioning properly. Tenancy laws in BC require landlords properties meet health safety and housing standards.
When prospects are viewing the property, clearly explaining the time for the viewing and asking them to confirm the appointment, is a way to begin positive communication. Potential applicants who miss-communicate during this process may be a sign of a potential negative tenancy.
When prospects are applying for the rental, inform them of the process and how it works, how long it will take to complete the process. Clearly explain what information is required when applying for the property. Explain the process of moving in and obtaining the keys for the property. Explain the requirement to perform the move in-inspection report and when it is used at the end of the tenancy, when deposits and rent will be required to be paid. How you will collect rent during the tenancy.
During the viewing explain to applicants when and how frequently you will be inspecting the property during the tenancy. Explain the process for tenants to report issues and concerns to the landlord. We find the more communication we provide to applicants the more information they provide us, a win-win.
During the tenancy communicate effectively and within the requirements of the tenancy laws when access is needed to the property. Access may be required for inspections, repairs or other reasons. Respond in a timely manner to tenants’ concerns over potential repairs. Be proactive on performing repairs instead of waiting until they are necessary. Preventive maintenance is more cost effective.
At the end of the tenancy provide clear instructions on the expectations and requirements when the tenant is vacating the property. Many tenants miss understand the move out process and want to perform the move out inspection before all their belongings have been removed from the property. When they understand the process the experience is a positive one.
Effective communication eliminates many issues between tenants and landlords, resulting in a positive experience for both parties.
Need assistance to have a positive experience renting your property, Cartref Properties can assist you, call today to discuss your needs. You can find more information about us at: www.cartrefproperties.com
